Our Projects

Project Example: Patient Support Services and External Hub Design and Implementation

• Market landscape assessment, including patient service analogs and competitive analysis

• Advisory board with key opinion leaders and staff to gather and incorporate insights into patient support strategy for existing and new products/indications

• Conceptualization of patient services strategy and program design

• Management of RFP process, vendor selection and contract negotiation

• Strategic alignment with the brand team to ensure patient services provide an effective solution to access barriers

• Legal counseling on OIG advisory opinions, compliance risk, and ASP implications

• Development of complete services platform including PAP, product replacement, benefits investigations, reimbursement services, referral process to the specialty pharmacy network, provision of clinical nurse education/adherence services, qualification/dispensing of free drug for qualifying patients, and administration of the commercial co-pay/coinsurance assistance program

• Development and legal alignment on program business rules

• Strategic alignment with commercial operations and analytics team on data integration, reporting, and dashboard development

• Oversight of all promotional assets including enrollment forms, brochures (digital and print), patient and provider websites, reimbursement guides, signature forms, and other applicable resources

• Collaboration with stakeholders in legal, compliance, and regulatory to gain alignment on all programs, services, and materials

• Field reimbursement team build-out, including the development of role profile and compensation design

• Training and organizational rollout of reimbursement and patient support platform

• Oversight of vendor performance against contractual agreements and assigned budget